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Support

We're here to help. Reach out to us or find answers below.

Email Support

For any questions, bug reports, or feature requests, email us at [email protected]. We typically respond within 24 hours.

Subscription & Billing

Manage your subscription directly in the App Store. Go to Settings > Apple ID > Subscriptions on your iPhone. For billing issues, contact Apple Support.

FAQ

How do I track a workout?

Open the Train tab, add exercises, enter your sets, reps, and weight, then save your workout. Your history is automatically synced to the cloud.

How does the AI Form Coach work?

The Form Coach uses your camera to detect 33 body keypoints in real time. It analyzes joint angles and provides feedback on your exercise form. Position your phone so your full body is visible.

How do I scan a meal?

Go to the Health tab and tap "Calorie Counter". Take a photo of your meal, and AI will identify the food and estimate its nutritional content.

How does the AI Trainer generate programs?

The AI considers your workout history, fitness goals, available equipment, experience level, time constraints, and Apple Health data (sleep, heart rate, steps) to create a personalized weekly plan.

Can I restore my purchases on a new device?

Yes. Go to Profile > Settings > Payment and tap "Restore Purchases". Make sure you're signed in with the same Apple ID.

Why isn't Apple Health data showing?

Go to Settings > Health > Data Access > Athlete.ai and make sure all categories are enabled. The app requires a native build (not Expo Go) for HealthKit access.

How do I delete my account?

Email [email protected] with the subject "Delete Account" and we'll process your request within 48 hours.